Studio Receptionist & Administrator
Role information:
Position: Part-Time Studio Receptionist and Administrator
Working Hours: 24hrs per week across four days. Tuesday 9am - 1:30pm, Wednesday 11am - 8pm, Thursday 9am - 6pm, Saturday 9:30am - 1:30pm – additional weekend and event hours available
Fee: Hourly rate based on National Minimum Wage
Location: DanceWest Studio, Sands End Arts & Community Centre, Peterborough Road, London, SW6 3EZ
Contract: Freelance contract, term time only (usually between 10 and 12 weeks across Jan - March, April - July and Sept - Dec)
About DanceWest
DanceWest is a registered charity dedicated to transforming lives through dance. Since 2014, we have delivered high-quality dance programmes, tackling issues such as poor health, socio-economic disadvantage, and unequal access to physical activity. With a mission of 'Dance for everyone, everybody', we engage 25,000 people annually in 50 weekly classes across seven West London boroughs. In 2021, we opened DanceWest Studio, a vibrant and inclusive community space offering affordable classes for all ages and abilities.
About the Role
DanceWest is seeking a friendly and organised Receptionist and Administrator to provide excellent customer service and administrative support at our studio. As the first point of contact, you will play a crucial role in creating a welcoming and professional environment for participants, parents, and artists.
A valid enhanced DBS check is required for this position. DanceWest can support the successful candidate in obtaining one.
Key Responsibilities
Front Desk & Customer Service
Greeting and Check-in: Welcome students, parents, and visitors as they arrive at the studio. Check them in for classes, workshops, or appointments.
Answering Enquiries: Respond to phone calls, emails, and in-person inquiries about class schedules, pricing, studio policies, and other relevant information.
Customer Service: Provide exceptional customer service by addressing concerns, resolving issues, and assisting with any special requests from students, parents, or visitors.
Scheduling & Registration
Scheduling: Assist in scheduling classes, private lessons, and studio rentals. Maintain an organised calendar and ensure accurate class information is provided.
Registrations and Payments: Help with the registration process by collecting necessary forms and payment information. Process payments and maintain accurate records of financial transactions.
Appointment Scheduling: Assist in scheduling appointments for potential new students to visit the studio, take a tour, or try a trial class.
Studio Operations & Maintenance
Maintaining Cleanliness: Keep the reception area neat and tidy. Ensure that the studio's appearance reflects a professional and inviting environment.
Inventory Management: Keep track of studio supplies such as merchandise, dance attire, and other materials, and ensure they are stocked as needed.
Security and Safety: Monitor who enters and exits the studio premises, ensuring the safety and security of students and staff.
Marketing & Event Coordination
Marketing and Promotion: Assist in promoting the studio's classes, workshops, events, and performances by distributing flyers, updating social media platforms, and assisting with marketing initiatives.
Event Coordination: Assist in organising studio events, parties, showcases, and workshops, including handling registrations, coordinating logistics, and providing support during the events.
Administrative & Technical Support
Administrative Support: Provide general administrative support, which may include photocopying materials, organising documents, and assisting with studio-related projects.
Technology and Software: Utilise studio management software and other tools to manage class schedules, payments, and customer information accurately.
Communication: Maintain professional, clear, and effective communication with teachers, students, parents, and other staff members to ensure a smooth operation of the studio.
Person Specification
Essential Criteria:
Experience in administration, reception, or customer service.
Strong communication and interpersonal skills.
Excellent organisational and time management skills.
Ability to multitask and problem-solve in a busy environment.
Proficiency in using Google Suite (Docs, Sheets, Gmail) and other office software.
Enthusiasm for dance, the arts, or community engagement.
Desirable Criteria:
Experience in studio or arts administration.
Knowledge of safeguarding and child protection practices.
Social media or marketing experience.
Basic knowledge of finance administration (payments, invoicing).
First Aid or Mental Health First Aid certification (training provided if needed).
Knowledge of the local community
Key Attributes
Friendly, approachable, and professional in all interactions.
Self-motivated with a proactive approach to tasks.
Adaptable and flexible in responding to the needs of the studio.
Attention to detail in administrative work and customer service.
Team player with a positive attitude and willingness to learn.
Additional Information
DanceWest is committed to diversity, equity, and inclusion. We welcome applications from all backgrounds and do not discriminate based on race, gender, religion, sexual orientation, disability, or other factors. We actively seek candidates from underrepresented groups.
As part of our commitment to professional development, DanceWest provides training in safeguarding, health and safety, GDPR, unconscious bias, and First Aid.
Join us in bringing the joy of dance to our community!
How to Apply
Deadline for applications: 9:00 AM, Monday 17th March 2025
Interviews: Week commencing 24th March 2025 (in person)
Start Date: Week commencing 22nd April 2025
To apply, please submit your CV and a supporting statement no more than 1000 words, or a short video/audio recording, max 2 minutes, sharing your skills, qualifications, and experience explaining why you’re interested in the role via the form below
Please complete our Equality and Diversity Monitoring form to help us track diversity within our community. This form is anonymous, and data will not be personally identifiable.
